Principles of Systems Thinking
An approach to solving complex problems.
Achieve more effective and sustainable outcomes by embracing a systems thinking mindset to understand the relationships between stakeholders, policies, and services.
Holistic approach
Consider the whole system and recognize that the behavior of the system as a whole can be different from the sum of its parts.
Interconnectedness
Acknowledge the interdependence of various elements within a system. Changes in one part of the system can affect other parts and the system as a whole.
Emergence
Recognize that the interactions of simple components within a system can create unexpected complex behaviors and properties.
Dynamic complexity
Acknowledge that systems are dynamic and evolve over time. Understand system patterns and consider how they may change in the future.
Small changes, big impacts
Acknowledge that cause and effect relationships within complex systems are often non-linear, meaning that small changes can lead to disproportionately large effects.
Feedback loops
Pay attention to how one part of the system can influence other parts, often resulting in unintended snowball effects.
Collaboration
Foster collaboration among all stakeholders to co-create solutions that address complex challenges and achieve shared goals.
Long-term adaptability
Design and build with flexibility and scalability in mind to accommodate future changes, advancements in technology, and evolving user needs.
Interoperability
Prioritize interoperability and integration between systems, platforms, and datasets to enhance efficiency, data sharing, and user experience
Ethos
We recognize the intricate interplay of components within the larger system and design not just for immediate success but for the harmonious evolution and resilience of products within their larger, public sector ecosystem.
Methods
Thoughtful work begins with clearly defined objectives and selecting the right methods.
Product strategy and planning
Research and discovery
Requirements gathering
Systems mapping
Human-centered UX/UI/CX
Content strategy
Content audits and analysis
Content governance and workflows
Components audits and analysis
Scalable information architecture and navigation
Technical planning and strategy
Technology roadmaps
Solutions architecture and systems mapping
