Customer Experience
Designed for customer satisfaction
Creating exceptional customer experiences begins by framing the design process through the lens of the end user.
“Government’s service delivery should be driven by the voice of the customer through human-centered design methodologies.”
2021 Federal Executive Order on Customer Experience and Service Delivery
![](https://blenderbox.com/wp-content/uploads/2024/03/Solid-Graphic-3-Color-15-1672x941-q82-gd.jpg)
Insights + Recommendations
Digital tools for modern citizens
Consider edge cases
Know your audience
Design inclusively
Simplify
Address time tax
Personalize
Test and iterate
Methods
Product strategy and planning
Content audit and strategy
Service design strategy and mapping
User research and testing
User/customer insights gathering and analysis
User/customer journey mapping
Prototypes and usability testing
Human-centered UX/UI/CX
Custom experience design
Scalable design systems
Accessible UX / UI patterns
Mobile-friendly, responsive design
Design systems