Digital Accessibility
Easy to use, for everyone
Users with accessibility needs often face challenges online, so prioritizing accessible user experiences is essential to serving all customers effectively
“Government must be held accountable for designing and delivering services for the actual people whom it is meant to serve.”
2021 Federal Executive Order on Customer Experience and Service Delivery
Insights + Recommendations
Accessible visual design
Use sufficient color contrast and avoid relying on color to convey information as as some users may have visual impairments.
Make media accessible
Ensure all content is accessible by adding alternative text for images, captions for videos, and transcripts for audio and video content
Keyboard Accessibility
Design interfaces that can be navigated using keyboard inputs alone to accommodate mobility impairments or other disabilities.
Improve your customer experience
Designing for users with accessibility needs illuminates opportunities to improve the digital experience for everyone.
Structure your content
Organizing content with proper hierarchies and clear meta-information improves both accessibility and searchability.
Avoid legal action
Avoid legal action, fines, and costly audits by adhering to accessibility standards and regulations.
Methods
Creating a positive experience for every customer starts with an intentional, informed design process.
Accessibility compliance
Scalable design systems
Accessible UX / UI patterns
Assistive technology testing
User research and testing
Prototypes and usability testing
